Customizing multi-tenant SaaS by microservices: a reference architecture

H Song, PH Nguyen, F Chauvel… - … Conference on Web …, 2019 - ieeexplore.ieee.org
H Song, PH Nguyen, F Chauvel, J Glattetre, T Schjerpen
2019 IEEE International Conference on Web Services (ICWS), 2019ieeexplore.ieee.org
Enterprise applications are migrating to cloud as mutli-tenant SaaS. To empower
businesses with highly customizable SaaS, software vendors need a novel approach for
customizing SaaS in mutli-tenant context that still benefits from moving to cloud. In this initial
industrial experience report, we present our design and experimental findings towards a
novel and cloud-native architecture of customizing multi-tenant SaaS by microservices. The
report clarifies the key concepts related to the problem of multi-tenant customization, nd …
Enterprise applications are migrating to cloud as mutli-tenant SaaS. To empower businesses with highly customizable SaaS, software vendors need a novel approach for customizing SaaS in mutli-tenant context that still benefits from moving to cloud. In this initial industrial experience report, we present our design and experimental findings towards a novel and cloud-native architecture of customizing multi-tenant SaaS by microservices. The report clarifies the key concepts related to the problem of multi-tenant customization, nd describes a design with a reference architecture and high-level principles. An experimental use case to customize an open source web-based shopping application demonstrates that a microservice-based approach is feasible to meet the general customization requirements, and achieves a balance between isolation, assimilation and economy of scale.
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