High-quality content for the user in video streaming services depends critically on the ability to predict the continuous user’s quality of experience (QoE). However, continuous QoE prediction has proven challenging due to the complexity imposed by the temporal dependencies in QoE data and the non-linear correlations among QoE impact elements. In this research congestion prediction model is developed using the prime herder optimization-based BiLSTM (PHO-based BiLSTM). The input database is first gathered from the NIMS and darpa99 week 1 database and, the data collection is analyzed and the packet information is extracted after that the extracted features are then fed into the optimized BiLSTM classifier to train the classifier. The classifier’s hyperparameters are successfully tuned by the recommended prime herder optimization, which is made by fusing the herding characteristics of a prime sheepdog and herder optimization. Based on the traffic congestion prediction achievements, at training percentage (TP) 90, the accuracy is 94.81%, specificity is 94.90%, and mean square error (MSE) is 4.91 respectively for D1, similarly based on D2 the accuracy is 95.62%, specificity is 95.96%, and MSE is 0.38 respectively.