… that banks in Urban area provides better ECRM services to their customers than the Rural
area branches . The customers of Urban branches are more satisfied with E CRM Practices as …

… E-CRM systems enable customers to do business with the … The E-CRM system does this
by creating a central repository for … Through this system, E-CRM gives you the ability to know …

… urban village heads to Regional Government Agencies, then disposition features from urban
… model framework at the Marine and Fisheries Service, making an E-CRM model starting …

… 72.41 percent of internet users are in urban areas and 60 percent of … e-CRM performance
from the customer’s perspective. The previous studies found several positive impacts of e-CRM …

Nowadays all the banks are using E-CRM practices to streamline the various banking
processes and to adopt Customer-centric approach. In this paper, we aim to provide a …

… industry that focuses on the customer‐centric long‐term orientation common to all of the
alternative relationship marketing perspectives. The proposed research model represents an …

… In this article, since we are measuring service quality from manager’s perspective rather than
the customers, we define mCRM service quality as the quality of service that mCRM system …

… of e-CRM services and their key success factors for consumer durables in retail sector of
Bengaluru urban, … factors of e-CRM services and their key success factors and hence this study. …

… In brief, if ongoing and loyal customer relationships are a key part of the business, e-CRM
is worth consideration from an SME's perspective. SMEs devoting significant resources (…

Better management of customer relations is one of key issues in recovering economies and
is therefore one of key problems of managing in recovering markets. In this paper, issues of …