[PDF][PDF] Emergence of mobile technology: to study how mobile devices are redefining the hospitality industry

A Ramgade, P Divakaran - EMERGENCE, 2020 - hmct.dypvp.edu.in
A Ramgade, P Divakaran
EMERGENCE, 2020hmct.dypvp.edu.in
In today's world mobile device has become a very important component of our life, hence we
are heavily depended on our smart phones for almost everything, from being in touch with
our family, friends and relatives for delegating work, managing the house, ordering food,
buying for groceries, payment of various bills, booking movie shows like entertainmentor any
musical event, booking for transportation like Ola, Ubar, or rail ticket, using it as a e-walletfor
making gateway payment, opening doors at hotel, making various payment it'sa biglist …
Abstract
In today’s world mobile device has become a very important component of our life, hence we are heavily depended on our smart phones for almost everything, from being in touch with our family, friends and relatives for delegating work, managing the house, ordering food, buying for groceries, payment of various bills, booking movie shows like entertainmentor any musical event, booking for transportation like Ola, Ubar, or rail ticket, using it as a e-walletfor making gateway payment, opening doors at hotel, making various payment it’sa biglist. Mobile communication has changed the very nature of how we interact and communicate with everyone. As we are becoming habituated of using mobile technology at our fingertips, hospitality industry has not been left either when it comes to mobile communication, hospitality industry has also been highly affected due to the increase in the use of mobile devices; as it has significantly reshaped their functioning. It could be rightly said that mobile devices are influencing the future of the hospitality industry. This study focuses on the importance of mobile communication in the hospitality and how these mobile devices are playing an important role in redefining the hospitality industry. The findingsshows that very few study is available on this topic at the same time very limited attention has been put on use of mobile technology application in the hospitality industry, therefore further studies are encouraged to improve the communication system between the guest and the hotels. For this study Primary data was collected through structured questionnaire distributed to the SeniorManagers and Supervisors working in Front areas of Three to five star hotels of Pune and Aurangabad city. Around 70% of questionnaire which were gathered were filled completely this data was further analyzed using statistical tools and conclusions were drawn.
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