This study contributes to the complex adaptive system theory by offering a valid hierarchical model to evaluate the theory’s important features related to resilience. The garment industry in Bangladesh encountered disruption in the supply chain during the COVID-19 pandemic and the supply chain competencies played a vital role in overcoming the crisis. Limited studies are built on a solid theoretical foundation and considered supply chain competencies in assessing supply chain resilience. This study aims to develop a multi-criteria hierarchical measurement structure by considering the supply chain competencies to evaluate supply chain resilience. Fuzzy Delphi method and Fuzzy importance and performance analysis approach were applied for the study purpose. Findings reveal health and safety management, information management system, business intelligence, innovation capabilities management, technological innovation, and artificial intelligence as critical criteria, and data, information, and computing, technological innovation and adaptation are critical aspects that require improvement.