for the year 2012–13, through application of Data Envelopment Analysis (DEA). Benchmark
utilities have been identified for each non-frontier utilities to emulate the best practices for
improvement. Further slack analysis is carried out to identify the root causes of inefficiencies
of the utilities lying away from the frontier. About 86% of the distribution utilities are found to
be digressing from efficiency frontier. The main cause of the inefficiencies is observed to be …