Facilities management service and customer satisfaction in shopping mall sector
… The purpose of this paper is to identify and analyze crucial facilities management (FM)
service dimensions that affect customer satisfaction with regards to the shopping mall sector,
and provide useful implications for FM companies. … This study aims to investigate how
overall customer1 satisfaction is influenced by perceived FM service quality regarding the
shopping mall sector in Hong Kong. … This study attempts to fill the knowledge gap and
further identify individual FM service dimensions that have most significant influence on …
service dimensions that affect customer satisfaction with regards to the shopping mall sector,
and provide useful implications for FM companies. … This study aims to investigate how
overall customer1 satisfaction is influenced by perceived FM service quality regarding the
shopping mall sector in Hong Kong. … This study attempts to fill the knowledge gap and
further identify individual FM service dimensions that have most significant influence on …
The purpose of this paper is to identify and analyze crucial facilities management (FM) service dimensions that affect customer satisfaction with regards to the shopping mall sector, and provide useful implications for FM companies.
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