Hotel attributes and consumer satisfaction: A cross-country and cross-hotel study
The main purpose of this study was to identify the influence of the consumer's country of
residence on hotel service attributes' contribution to consumer satisfaction. The hospitality
services of Disneyland Paris in Paris, France, were analyzed in the context of the study. Data
came from their seven hotels and comprised 47,885 valid questionnaires. The Tetraclasse
model was applied to identify hotel attributes' contribution to satisfaction and compare them
for consumer segments from eight European countries and between hotels. Results showed …
residence on hotel service attributes' contribution to consumer satisfaction. The hospitality
services of Disneyland Paris in Paris, France, were analyzed in the context of the study. Data
came from their seven hotels and comprised 47,885 valid questionnaires. The Tetraclasse
model was applied to identify hotel attributes' contribution to satisfaction and compare them
for consumer segments from eight European countries and between hotels. Results showed …
Abstract
The main purpose of this study was to identify the influence of the consumer’s country of residence on hotel service attributes’ contribution to consumer satisfaction. The hospitality services of Disneyland Paris in Paris, France, were analyzed in the context of the study. Data came from their seven hotels and comprised 47,885 valid questionnaires. The Tetraclasse model was applied to identify hotel attributes’ contribution to satisfaction and compare them for consumer segments from eight European countries and between hotels. Results showed that the four service attributes’ contributions are influenced by country of residence and vary between hotels.
Taylor & Francis Online
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