22 E-ISSN: 2289-1528 https://doi. org/10.17576/JKMJC-2017-3304-02 verbally and non-verbally, as well as writing reports effectively. The main purpose of this article is to discuss interpersonal communication between caregivers and the elderly, guided by literature review on barriers of communication among caregivers, as well as formal and informal approaches to social work intervention. This study shows that communication barriers among the elderly are contributed to age, illness, disability and envorinmental factors. The intervention of social work practice has a positive effect in addressing interpersonal commmunication barriers among formal and informal caregivers with elderly who has multiple problems. The implication of this study suggests for more research on interpersonal communication in Malaysia to improve communication skills among formal and informal caregivers. This provides a strong influence in helping to improve wellbeings of the elderly in institutions, hospitals and communities.