Liminal mothers' negotiation of conflicting service consumption

A Tonner - Journal of Marketing Management, 2016 - Taylor & Francis
Journal of Marketing Management, 2016Taylor & Francis
Pregnancy is a significant period of transition, transforming 'women'into 'mothers'. The mid or
liminal phase of transition is particularly ripe for consumer researchers. Transformative
services research (TSR) considers that services may deliver objective well-being outcomes
(eg consumer health). This article extends TSR into liminality and considers that services
may also encompass hedonic (mood, satisfaction and happiness) and eudaimonic (mastery,
autonomy, positive relations and self-acceptance) dimensions. The article unpacks women's …
Abstract
Pregnancy is a significant period of transition, transforming ‘women’ into ‘mothers’. The mid or liminal phase of transition is particularly ripe for consumer researchers. Transformative services research (TSR) considers that services may deliver objective well-being outcomes (e.g. consumer health). This article extends TSR into liminality and considers that services may also encompass hedonic (mood, satisfaction and happiness) and eudaimonic (mastery, autonomy, positive relations and self-acceptance) dimensions. The article unpacks women’s service experiences to enrich and expand understanding of positive and negative consumption meanings. It identifies that unanticipated outcomes emerge as a feature of transformative services. It demonstrates that services situates new mothers at the centre of a multiplicity of consumption. This may both overwhelm and act as transitional resource developing mothers as postmodern bricoleurs.
Taylor & Francis Online
以上显示的是最相近的搜索结果。 查看全部搜索结果