… of ICTs in government by examining the effects of functional factors and investigating the …
of the mediating role of user satisfaction in the continued use of AI-enabled public services. By …

… of ICTs in government by examining the effects of functional factors and investigating the …
of the mediating role of user satisfaction in the continued use of AI-enabled public services. By …

… , citizens replace traditional consumers, and CVT involves key concepts: perceived value,
where citizens assess public services based on factors like efficiency and accessibility; citizen …

… factors such as visual appeal, coherence, and user … This section overviews advanced
AI-enabled technologies in the … and access a range of public services, from visiting the virtual …

… Recognizing this potential, governments and public services … These contextual factors define
the functioning of cities and … the deployment of AI-enabled services, proactively investing …

… in the public sector can be improved through system reliability, information sharing, service
quality, user satisfaction, … This suggests that the factors or predictors considered in the model …

… of the public sector, paving the way to pro-active public service … with the use of AI-enabled
systems by governments have … that factors such as reliability of the public transportation, and …

… is the customer service activity, as AI enabled chatbots are … identify influencing factors and
(b) the IT user satisfaction models … CA/chatbots used in other domains, such as public services, …

… by applying AI enabled services. Based on the consideration… and effects on intention to
use and citizen satisfaction. By … factors including perceived city brand value, public service, …

… ‘performance’, we were able to extract determinants that led to success as identified in the
empirical … process [21] to derive the main factors influencing success in collaborative ventures. …