The outbreak of COVID-19 has spurred educators to find ways to support each other and provide a platform to ensure teaching and learning can be sustained even during this difficult time. As universities shift online, students are forced to adopt this new way of learning. The purpose of this study is to investigate the students’ perception and experiences of online learning in the midst of a COVID-19 pandemic. A qualitative method was used where 13 undergraduates (Diploma and Bachelor’s degree students) were interviewed online. A thematic analysis was employed. This study found that students had mixed feelings about their online learning experience during the COVID-19 pandemic. The majority of students acknowledged the support from the university and lecturers. Many students claimed they experienced numerous benefits of online learning, yet, there were students who found online learning experience more challenging than they expected it to be. This study recommends a dynamic synergy between students’ needs, lecturers’ delivery and universities’ support for effective online learning. Disregarding challenges faced by students during online learning could lead to student attrition at universities.