Measuring member satisfaction with a self-help association
LF Kurtz - Evaluation and Program Planning, 1990 - Elsevier
An evaluation of the Manic Depressive and Depressive Association of Chicago utilized an
adapted version of the CSQ-8, Client Satisfaction Questionnaire, as part of a mail survey.
Comparison of mean ratings by the self-help members were lower than norms for mental
health clients on whom the CSQ-8 was first applied. Interitem correlations of item means on
the adapted version indicated similar psychometric properties as the original CSQ-8 and
correlations of satisfaction ratings and demographic variables indicated that demographics …
adapted version of the CSQ-8, Client Satisfaction Questionnaire, as part of a mail survey.
Comparison of mean ratings by the self-help members were lower than norms for mental
health clients on whom the CSQ-8 was first applied. Interitem correlations of item means on
the adapted version indicated similar psychometric properties as the original CSQ-8 and
correlations of satisfaction ratings and demographic variables indicated that demographics …
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