Merging multiple emergency calls and information therefrom at emergency systems
P Krishnan, JJ Ordille, N Singh - US Patent 9,420,099, 2016 - Google Patents
BACKGROUND A common problem in public safety access points, such as E911 call
centers, Public Safety Answering Points (PSAPs), and similar types of call centers, is the
spikes in resource demands. Specifically, when a large emergency event occurs, there are
often multiple simultaneous calls entering the E911 call center at once. Problematically, the
E911 call center usually only has a limited number of trained staff on hand at any given time.
The reason why more resources are not made available is due to the burden of having more …
centers, Public Safety Answering Points (PSAPs), and similar types of call centers, is the
spikes in resource demands. Specifically, when a large emergency event occurs, there are
often multiple simultaneous calls entering the E911 call center at once. Problematically, the
E911 call center usually only has a limited number of trained staff on hand at any given time.
The reason why more resources are not made available is due to the burden of having more …
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