… Our research approach is exploratory, proposing a framework for modelling public e-services, …
We believe that this view is fruitful in that it may help to describe and model public service …

… that links e‐services to the agency's mission and demonstrates value to the public in terms
of … The previous model (and other models) have been quoted frequently by various research …

… A model for describing the e‐service quality in the local public … of the requirements of a
service charter and the provision of e‐services in LPS share certain objectives. Both aim to: …

… book for scholars, researchers, and practitioners looking to update their knowledge on
methodologies, theoretical analyses, modeling, simulation, and empirical studies on e-services. …

… This paper is conceptual and presents efforts to understand e-services in the public sector
… These maturity models are helpful for characterizing public e-services, but they are not …

… The empirical part (section 3 of this paper) will consist of an analysis of some public e-services.
This investigation will utilize the conceptual structure from the e-diamond in order to …

… public e-services, we identify a need to refuel the conceptual discussion on e-services in the
public sector by … we identify a lack of grounding of these models in practice. In the meantime, …

… This research provides an ebusiness database model so that the public sector can achieve
improved procurement field mapping and strategic e-purchasing using existing data and …

… of public service reference models: (1) generic reference model, … modelling any service;
(2) basic reference model for a particular service; and (3) specific reference model for a service …

… and the propensity to use private sector services such as online … to public sector e-services
use. The literature review, subsequently identify and evaluate 30 e-government stage models …