Multi-sensory fashion retail experiences: The impact of sound, smell, sight and touch on consumer based brand equity

B Alexander, K Nobbs - Global Branding: Breakthroughs in Research …, 2020 - igi-global.com
B Alexander, K Nobbs
Global Branding: Breakthroughs in Research and Practice, 2020igi-global.com
In an increasingly competitive and digitally driven fashion market, retailers have to find
innovative ways to gain consumers' attention and amplify their brand (Brakus et al, 2011;
Barclay & Odgen-Barnes, 2011). This paper examines how fashion retailers can reinforce
their brand through integrating multi-sensory experiences within the physical store,
specifically sound, smell, sight, touch and taste and analyses if sensory retailing really can
have a direct influence on consumer perceptions of a fashion retailer and consequently on …
Abstract
In an increasingly competitive and digitally driven fashion market, retailers have to find innovative ways to gain consumers' attention and amplify their brand (Brakus et al, 2011; Barclay & Odgen-Barnes, 2011). This paper examines how fashion retailers can reinforce their brand through integrating multi-sensory experiences within the physical store, specifically sound, smell, sight, touch and taste and analyses if sensory retailing really can have a direct influence on consumer perceptions of a fashion retailer and consequently on the strength of its brand.
IGI Global
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