Online product rating manipulation and market performance

W Zhou, Y Liu - Computer, 2015 - ieeexplore.ieee.org
Computer, 2015ieeexplore.ieee.org
… In summary, the effectiveness of a given online rating manipulation strategy can vary
dramatically for different products depending on the average rating value and existing rating
volume. For products with a large amount of very low ratings, adding false ratings might
have a limited … Our analysis revealed that online rating manipulation, in terms of both
rating volume and value, can substantially influence a product’s market performance. In
addition, the benefits of a particular …
Manipulating online ratings of a product, in terms of both volume and value, can substantially influence its market performance, but the profits of a particular strategy can vary across products and might not be maximized by the highest rating values.
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