Online review helpfulness: Impact of reviewer profile image

S Karimi, F Wang - Decision Support Systems, 2017 - Elsevier
Decision Support Systems, 2017Elsevier
Despite the growing number of studies on online reviews, the impact of visual cues on
consumer's evaluation of review helpfulness has remained underexplored. It is not yet
known whether and how images influence the way online reviews are perceived. This paper
introduces and empirically examines the potential effects of reviewer profile image, a
photo/image displayed next to the reviewer name, on review helpfulness by drawing on the
decorative and information functions of images. With a sample of 2178 reviews from mobile …
Abstract
Despite the growing number of studies on online reviews, the impact of visual cues on consumer's evaluation of review helpfulness has remained underexplored. It is not yet known whether and how images influence the way online reviews are perceived. This paper introduces and empirically examines the potential effects of reviewer profile image, a photo/image displayed next to the reviewer name, on review helpfulness by drawing on the decorative and information functions of images. With a sample of 2178 reviews from mobile gaming applications, we report that reviewer profile image can significantly enhance consumer's evaluation of review helpfulness; whereas there is no differential effect among image types (i.e. self, family, or random images). Interestingly, the effect of reviewer profile image on review helpfulness is moderated by review length, but not review valence and equivocality. Results suggest that reviewer profile image enhances the perception of review helpfulness by serving mainly as a visual decoration that creates affective responses rather than identity information.
Elsevier
以上显示的是最相近的搜索结果。 查看全部搜索结果