Online transportation has become a necessity for people in Palembang City in particular. Palembang City is the only city in South Sumatra Province that has online transportation services. The existence of these services is related to the existence of disruptive innovations in the field of transportation services. Transportation which so far has only been based on conventional, has now changed to being based online. The purpose of this study is to describe the characteristics of online transportation workers in the city of Palembang. The research method used is quantitative with a descriptive approach. Data were collected by means of a survey of 384 respondents. Data analysis was performed using descriptive statistics. The results showed that online transportation workers in Palembang were dominant at a young age with a range of 18-28 years. Male gender is more dominant, mostly unmarried, migrant status originating from various regions in Sumatra and Java. Their education level is predominantly high school/vocational school with income of more than Rp 3,000,000. Their vehicle ownership status is private vehicle status.