Currently, with population growth, economic development and the constant improvement of people's living standards, the amount of garbage continues to increase, the composition of garbage has also undergone major changes, and the harm from garbage is becoming more serious. In Kazakhstan, there is a danger to health due to environmental degradation and misuse of waste. To analyze the problems and satisfaction of the population with the waste management system implemented by local authorities in cities, a survey was conducted in two cities of Kazakhstan-Astana and Almaty. For this study, a sample of 978 respondents from each randomly selected city was selected, which included an equal number of respondents. After the survey, we found out that residents of Astana are more satisfied with the waste management system for each category than residents of Almaty. The study examined issues related to the formation of solid waste in Kazakhstan. As a result of this survey, it turned out that 46.5% of the surveyed residents do not sort the discarded garbage. Residents are concerned about the shortage of garbage collection containers and recycling containers, and residents are asking for an increase in the number of garbage collection containers. The public is well aware of the types of household waste. Most citizens are aware of the importance of the problem of plastic waste and are trying to reduce the size of such garbage, as well as trying to reduce the size of this waste, but a significant part of the residents still do nothing about it. Based on the conducted research, recommendations are given on the application of a set of measures aimed at effective waste management in the context of the transition to the principles of the" green economy" and the achievement of sustainable development goals in Kazakhstan.