Purpose Robotic process automation (RPA) has recently emerged as a technology focusing
on the automation of repetitive, frequent, voluminous and rule-based tasks. Despite a few
practical examples that document successful RPA deployments in organizations, evidence
of its economic benefits has been mostly anecdotal. The purpose of this paper is to present a
step-by-step method to RPA investment appraisal and a business case demonstrating how
the steps can be applied to practice.