Context-aware and pro-active queue management systems in intelligent environments

R Klimek - 2017 Federated Conference on Computer Science …, 2017 - ieeexplore.ieee.org
The Ambient intelligence (AmI) paradigm refers to electronic environments which are
sensitive and responsive to the presence of people. Queue systems are practically used in
various institutions and commercial enterprises constituting a challenge for the intelligent
environments in smart cities. The management of the customer flows guarantees elimination
or reduction of the queues as well as the economic benefits which follow the clients'
satisfaction of the better service quality. There has been proposed the intelligent queue …

Sensor-enabled context-aware and pro-active queue management systems in intelligent environments

R Klimek - Sensors, 2020 - mdpi.com
Queue systems are practically used in various institutions and commercial enterprises
constituting a challenge for the intelligent environments in smart cities. The management of
the flow of customers guarantees the elimination or reduction of the queues as well as the
economic benefits which follow the clients' satisfaction of a better quality of service. An
intelligent queue management system has been proposed which is designed as the pro-
active and context-aware ecosystem based on multiple low-level sensors and devices …
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