Service design for intelligent parking based on theory of inventive problem solving and service blueprint

CH Lee, YH Wang, AJC Trappey - Advanced Engineering Informatics, 2015 - Elsevier
Advanced Engineering Informatics, 2015Elsevier
This study refines a structural service design stages based on the Theory of Inventive
Problem Solving (TRIZ) and the service blueprint approach. This study uses the case study
of intelligent parking services with the mobile application technology and vehicle license
plate recognition system in a high-end shopping mall. In the problem definition stage, the
research analyzes the enterprise problem. In the service resolution stage, the TRIZ
contradiction analysis and the service blueprint of the parking service as it existed is …
Abstract
This study refines a structural service design stages based on the Theory of Inventive Problem Solving (TRIZ) and the service blueprint approach. This study uses the case study of intelligent parking services with the mobile application technology and vehicle license plate recognition system in a high-end shopping mall. In the problem definition stage, the research analyzes the enterprise problem. In the service resolution stage, the TRIZ contradiction analysis and the service blueprint of the parking service as it existed is depicted from the principles of problem resolution. In the solution evaluation stage, new intelligent parking mobile applications (apps) are proposed following the principles generated in the second stage. Furthermore, the failure points and waiting points in the prior service blueprint are overcome and the new service performance is significantly improved. It contributes to enriching the service design literature, and extends the range of TRIZ applications for future parking technology.
Elsevier
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