过去一年中添加的文章,按日期排序

[HTML][HTML] Drivers and Outcomes of Airline Passenger Satisfaction: A Meta-Analysis

MS Eshaghi, M Afshardoost, G Lohmann… - … Air Transport Research …, 2024 - Elsevier
22 天前 - … and attitudinal and behavioural outcomes within the airline industry. A meta-analysis
of 95 empirical studies revealed that perceived service quality and perceived value …

[PDF][PDF] OPTIMIZING SERVICE QUALITY THROUGH AUTOMATION HOTEL OPERATIONS

RH Ibrahim - Редакционная коллегия - hsb.sfedu.ru
35 天前 - … and enhancing overall business performance. An empirical analysis conducted by
the … a strong correlation between perceived quality and financial success of an organization [2…

Reputational risk management in the social media age: an evaluation of reputation management in the service industry of an emerging economy

MHM Alyahya - 2024 - eprints.soton.ac.uk
41 天前 - … different empirical studies. The first study investigates how … positively and significantly
impacts customer satisfaction (CS)… The study sample is the banking industry, and a total of …

The Influence of Service and Product Quality Through Customer Satisfaction on Customer Loyalty of Pt Bank Mandiri, Tbk. Tanjung Balai Sub-Branch Office

M Handayani, N Aisyah, W Suryani… - … on Business and …, 2024 - jurnal2.untagsmg.ac.id
67 天前 - … This research is quantitative empirical research using hypothesis research which
tests … that links product and service quality variables to customer loyalty. This is supported by …

The Influence of AI Chatbots in Fintech Services on Customer Loyalty within the Banking Industry

D El-Shihy, M Abdelraouf, M Hegazy… - Future of Business …, 2024 - diamondopen.com
73 天前 - … between technology and loyalty assumes paramount … between service quality,
customer satisfaction, and loyalty has … service quality positively influences customer satisfaction

Investigating the impact of variety of e-retail delivery service options on customer retention

S Zarinjoy Alvar, S Raz, A Tavakolifar - … of value creating in Business …, 2024 - jvcbm.ir
79 天前 - … the customer's perception of the quality of the services they receive. Similarly, many
studies, through empirical research, … of the service delivery system on service quality (Nouri …

The factors impact on the cashless payment behavior: the IPA model approach

DV Dinh - Journal of Science and Technology Policy …, 2024 - emerald.com
125 天前 - analysis (IPA) model to measure service quality based on … and the improvement of
the banking system and, at the … assessing service quality and improving customer satisfaction

[图书][B] Digital Influence on Consumer Habits: Marketing Challenges and Opportunities

N Singh, P Kansra, SL Gupta - 2024 - emerald.com
152 天前 - … gesture recognition studies, and retail and services marketing studies with a …
excellent client relationship management. She has made a significant contribution toward research

Impact of Assurance, Reliance, and Compliance on Customer Satisfaction: Insights from Islamic Banks in Pakistan

ASA Ghaazi, MA Ali, SN Khan, I Ahmad… - … Development Studies, 2024 - poverty.com.pk
159 天前 - … on customer satisfaction within the Islamic banking sector in Pakistan. The study
utilized a quantitative research … that service quality is a precursor to customer satisfaction and …

[图书][B] Technology-Driven Business Innovation: Unleashing the Digital Advantage, Volume 1

R El Khoury - 2024 - books.google.com
163 天前 - This book aims to provide a comprehensive understanding of the interplay between
technology and business and its implications for future growth and innovation. In today's …