multi-server repair shop and inventory with ready-to-use spare parts. When a failed part is
received, a new (or as-good-as-new) replacement part is sent back, and the failed part is
forwarded to the repairshop. In the case of unavailability of spare parts, failed requests are
backordered and fulfilled when a ready-for-use part of the same type is received from the
repairshop. The repair shop has several multi-skilled parallel servers (technicians) that are …