Student e-learning experience: a nexus among e-learning quality, student engagement and resulting satisfaction

NM Nusairat, LS Dalbah, Q Hammouri… - … for Technology and …, 2023 - ieeexplore.ieee.org
NM Nusairat, LS Dalbah, Q Hammouri, JA Al-Gasawneh, DAAH Akhuirshaideh, TZ Alnasser
2023 International Conference on Business Analytics for Technology …, 2023ieeexplore.ieee.org
Inspired by the Higher Education Performance Model-HEdPERF and motivated by the
limited empirical evidence on e-learning student experience, this study examines the nexus
between e-learning quality and the resulting student satisfaction, with an emphasis on the
mediating effect of student engagement in the context of Jordanian private universities. To
this end, a dataset of 198 valid questionnaires, collected from a convenient sample of private
universities' students, using a self–administered questionnaire survey and analyzed using …
Inspired by the Higher Education Performance Model- HEdPERF and motivated by the limited empirical evidence on e-learning student experience, this study examines the nexus between e-learning quality and the resulting student satisfaction, with an emphasis on the mediating effect of student engagement in the context of Jordanian private universities. To this end, a dataset of 198 valid questionnaires, collected from a convenient sample of private universities’ students, using a self – administered questionnaire survey and analyzed using smart PLS was considered to report the research findings. The results of hypothesis testing revealed that student satisfaction is significantly predicted by e-learning quality dimensions and a mediating role for student engagement on this effect was also found. The results provide insights to policy makers in higher education institutions on how to utilize e-learning quality to enrich student experience. Discussion, conclusion, and areas of future work are also explored.
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