Supporting the onboarding of 3D printers through conversational agents

S Liu, SE Harun, F Jasche, T Ludwig - Proceedings of Mensch und …, 2021 - dl.acm.org
S Liu, SE Harun, F Jasche, T Ludwig
Proceedings of Mensch und Computer 2021, 2021dl.acm.org
In view of its capacity to create physical objects for a wide range of different potential
applications, 3D printing has become increasingly popular over the years. However, given
its scope of application, 3D printing can be challenging. Novice users often need assistance
from experts, who are not always available. Recent interest in the development of
conversational agents opens up the possibility of assisting novice users in their interactions
with 3D printers, thus improving their experience. In this paper, we illustrate a potential …
In view of its capacity to create physical objects for a wide range of different potential applications, 3D printing has become increasingly popular over the years. However, given its scope of application, 3D printing can be challenging. Novice users often need assistance from experts, who are not always available. Recent interest in the development of conversational agents opens up the possibility of assisting novice users in their interactions with 3D printers, thus improving their experience. In this paper, we illustrate a potential concept of a conversational agent and present a prototype of a Telegram chatbot to improve the user experience of 3D printing.
ACM Digital Library
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