The Impact of Sharia Compliance and Service Quality on Customer Loyalty with Religiosity as a Mediating Variable

A Zaerofi, D Sukmara… - At-tijaroh: Jurnal Ilmu …, 2022 - jurnal.uinsyahada.ac.id
The objective of this study is aimed at analyzing the impact of sharia compliance and service
quality on the loyalty of Islamic bank customers in Bogor regency with religiosity as
mediating variable. This study is quantitative in nature. By using stratified random sampling,
there are 277 respondents as the research sample. Structural Equation Modeling (SEM) is
approached to analize the data. The results of the study find that sharia compliance and
religiosity partially impact on the loyalty but interestingly service quality has no significat …
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