Given that the mobile wallet has become a disruptive innovation, especially in the Malaysian
hospitality industry, this study investigates the adoption of mobile wallet in the hospitality
industry among consumers. Different from the extant literature, this study extends the newly
proposed mobile technology acceptance model with self-efficacy theory, critical mass theory,
and flow theory to explain the behavioural intention to adopt. A self-administered
questionnaire was utilised to collect data from mobile wallet users who have used a mobile …