The impact of digitalization on business functions in manufacturing small and medium-sized enterprises: an empirical study from the entrepreneurial perspective
Purpose. The paper aims to empirically examine the impact of digitalization on key business
functions in small and medium-sized enterprises (SMEs) in Italy, from the entrepreneurial
perspective. Design/methodology/approach. An online survey of 205 Italian manufacturing
SMEs was carried out and data were analyzed with hierarchical cluster analysis. Findings.
The analysis shows the existence of six clusters of SMEs that differ in the impact of
digitalization on business functions and in the influence of digitalization on customer value.
functions in small and medium-sized enterprises (SMEs) in Italy, from the entrepreneurial
perspective. Design/methodology/approach. An online survey of 205 Italian manufacturing
SMEs was carried out and data were analyzed with hierarchical cluster analysis. Findings.
The analysis shows the existence of six clusters of SMEs that differ in the impact of
digitalization on business functions and in the influence of digitalization on customer value.
Abstract
Purpose. The paper aims to empirically examine the impact of digitalization on key business functions in small and medium-sized enterprises (SMEs) in Italy, from the entrepreneurial perspective.
Design/methodology/approach. An online survey of 205 Italian manufacturing SMEs was carried out and data were analyzed with hierarchical cluster analysis.
Findings. The analysis shows the existence of six clusters of SMEs that differ in the impact of digitalization on business functions and in the influence of digitalization on customer value.
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