过去一年中添加的文章，按日期排序
Wow! Interjections improve chatbot performance: the mediating role of anthropomorphism and perceived listening
B Sheehan, HS Jin, B Martin… - Communication …, 2024 - pureportal.strath.ac.uk
42 天前 - … more satisfied, more willing to purchase, and more likely to remain loyal when chatbots
use … is more human-like, and thus capable of attending to them and understanding their …
use … is more human-like, and thus capable of attending to them and understanding their …
The Influence of AI Chatbots in Fintech Services on Customer Loyalty within the Banking Industry
D El-Shihy, M Abdelraouf, M Hegazy… - Future of Business …, 2024 - diamondopen.com
47 天前 - … to the understanding of the relationship between chatbots, … -driven customer
service can be integrated into loyalty … the user experience during interactions with AI chatbots. …
service can be integrated into loyalty … the user experience during interactions with AI chatbots. …
[PDF][PDF] Exploring AI-Driven Customer Service: Evolution, Architectures, Opportunities, Challenges and Future Directions
SM Inavolu - researchgate.net
60 天前 - … , directly impacting customer satisfaction, loyalty, and overall … individual users,
thereby enhancing the user experience … of AI-driven customer service and chatbots represents a …
thereby enhancing the user experience … of AI-driven customer service and chatbots represents a …
Leveraging Transformational Artificial Intelligence (Ai) For Delivering Stellar Customer Experience
A Suryanarayana, R Aluvala - Educational Administration: Theory and …, 2024 - kuey.net
65 天前 - … AI can revolutionize customer service by utilizing chatbots … , improving customer
satisfaction and loyalty. With … may anticipate client demands, improving user experience by …
satisfaction and loyalty. With … may anticipate client demands, improving user experience by …
AI-Enhanced Fintech communication: Leveraging Chatbots and NLP for efficient banking support
65 天前 - … seeking to enhance customer service and streamline … , these chatbots can understand
and respond to customer … efficient support, improving customer satisfaction and loyalty. …
and respond to customer … efficient support, improving customer satisfaction and loyalty. …
Artificial Intelligence (AI), Internet of Things (IoT), and blockchain-powered chatbots for improved customer satisfaction, experience, and loyalty
73 天前 - … and effective use of AI chatbots in customer service [4,28-30]. … of chatbots in
understanding and predicting customer … the user experience by making interactions with chatbots …
understanding and predicting customer … the user experience by making interactions with chatbots …
Chatbots in the Service Sector: A Successful Customer Experience
Y ELKHATIBI, R BENABDELOUAHED - ijirme.com
77 天前 - … trust and loyalty among users, who perceive the service as … to deepen the
understanding and importance of chatbots' … to customer service chatbots, improving user …
understanding and importance of chatbots' … to customer service chatbots, improving user …
[PDF][PDF] Chatbots in the Service Sector: A Successful Customer Experience
P No - ijirme.com
80 天前 - … trust and loyalty among users, who perceive the service as … to deepen the
understanding and importance of chatbots' … to customer service chatbots, improving user …
understanding and importance of chatbots' … to customer service chatbots, improving user …
Does AI Chatbot Service Quality Impact Customer Loyalty?: Examining Satisfaction and Attitudes
N Sharma, P Arora, P Mishra - Transforming the Financial …, 2024 - igi-global.com
87 天前 - … user satisfaction and attitude, and customer loyalty stands as a foundational element
of understanding how to make the best use of AI chatbots. … AI chatbots customer service. …
of understanding how to make the best use of AI chatbots. … AI chatbots customer service. …
A Study on the Impact of Digital Transformation in the Banking Sector on Customer's Experience
R Nalini, S Yuvasri - International Journal of Innovative …, 2024 - ijirem.irpublications.org
123 天前 - … chatbots, and blockchain have revolutionized the way … , digital trust, digital satisfaction,
digital loyalty). The primary data was … This study only focuses on customers experience in …
digital loyalty). The primary data was … This study only focuses on customers experience in …