stations' workers in the city of Rio Grande, RS, Brazil. This quantitative, descriptive and
exploratory study was conducted with 221 workers from 22 gas stations using a
questionnaire and non-participative and symmetrical observation. Descriptive statistics were
used in the analysis and question quality was controlled through Cronbach's alpha test,
which obtained a result of 0.96. The results indicate a predominance of multitasking, while …