medium enterprises (SMEs) across four commercial-packages (Microsoft NAV, SAP All-in-
one, ORACLE JDE, and SAGE X3). Grounded on the resource-based view (RBV) theory of
the firm, we assess a research model linking three determinants; ERP use, collaboration,
and analytics to explain the ERP value in three effects (individual productivity, management
control, and customer satisfaction). Using a survey data set of 883 firms across European …