This paper proposes an approach for modeling employee turnover in a call center using the
versatility of supervised self-organizing maps. Two main distinct problems exist for the
modeling employee turnover: first, to predict the employee turnover at a given point in the
sales agent's trial period, and second to analyze the turnover behavior under different
performance scenarios by using psychometric information about the sales agents.
Identifying subjects susceptible to not performing well early on, or identifying personality …

Using self-organizing maps to model turnover of sales agents in a call center … Using self-organizing
maps to model turnover of sales agents in a call center …