… manufacturing and service industries. By service automation, we mean the process of using
machines to perform a certain sequence of operations when providing a particular service (…

… heavily in service automation: “Artificial Intelligence is the field of computer science
dedicated to solving cognitive problems commonly associated with human intelligence, such as …

… Findings: Various case studies presented in this chapter illustrate numerous possibilities
for automation: from automating a specific function to complete automation of the front of the …

… robots, artificial intelligence, and service automation (RAISA) on service quality and service
… It seeks to explore the implementation of technologies from the perspective of guest services…

… robots, artificial intelligence and service automation (RAISA) … -concierge, conveyor restaurants,
self-service information/check-in/… , service quality, human resource management, service …

… issue of robots, artificial intelligence, and service automation and provides the readers with
… service industries can also learn from the various artificial intelligence, service automation …

… of TTH companies – they began to use robots, artificial intelligence, and service automation
(RAISA) technologies to design and deliver services to their human guests (Ivanov, Webster, …

… explore the current usage of robots, artificial intelligence, and service automation (RAISA) in
travel … The focus of current study is to explore the diverse ways TAs automate and excel their …

… will transform virtually all service sectors. Service robots and artificial intelligence (AI), combined
… improve the customer experience, service quality and productivity, all at the same time.…

… to robots, artificial intelligence and service automation (RAISA) … 2) Robots, artificial intelligence
and service automation have … of robots, artificial intelligence and service automation in the …