… are obviously related, the focus of this paper is only on service quality. … of service quality in
the banking sector, this paper attempts to contribute in this regard by focusing on the banking …

… instrument for measuring service quality in the retail banking sectors in Hong Kong. Hence,
banking … is a proper assessment tool to measure service quality in the retail banking industry. …

… to be gained from improving service quality in the Taiwanese banking industry. Service
quality is perceived quality; and different from objective or actual quality; being a judgment …

… service, service quality and customer satisfaction relationships, and some background of the
south Cyprus banking industry. … for improving service quality within the banking industry of …

… • included items that represent the five dimensions of service quality described by … of
service quality specific to the banking industry as well as to the Greek banking context. …

… that, in the retail banking industry, reliability has a strong influence on overall … quality but
not on service quality – because customers link reliability with product quality and choose banks …

… recommendation of the bank to others (positive word‐of‐mouth). This study also aims to
provide recommendations for improving service quality within the banking industries of both …

… The findings of the study confirmed the relationship of e service quality on customers
satisfaction of banking industry. All the proposed dimensions Reliability, Privacy, Efficiency, …

… use to researchers and practitioners in the banking industry in providing a direction on how
to explore/modify the existing service quality concepts with the changing world scenario (shift …

… service quality in the banking industry of Iran. For this purpose, The study empirically examined
the European perspective (ie, Gronroos’s model) suggesting that service quality … Bank of …