… in both product and process innovation performance. The second finding, however, … existed
for manufacturing firms than for service firms between innovation and business performance, …

… relative performance of small- versus medium-sized service firms … business performance.
We examine the effect of innovation on business performance between the two groups of firms, …

… relationship-oriented service firms. However, such relationships help business service firms
to resist price pressures from their customers and add more value to their services over time. …

… levels of focus on competitive priorities (CPs) between service and manufacturing firms in
Greece during an economic crisis and the influence of those CPs on business performance. …

… This study of 209 business services firms finds that generic marketing strategy positioning
(low… customer-based performance, which in turn is associated with increased business growth. …

… Service firms might focus on serving selected customer segments, capitalizing on distinctive
… executives of 198 service firms to develop systematic evidence on the performance effects of …

… We suggest the performance impact of an innovative service strategy for any given PSF is …
the firm's managerial and labor resources. Given the unique, traditional characteristics of firms …

… of company performance (organizational and business performance)… service firms, this
article finds that there is a relationship between outsourcing decisions and company performance …

… en route to superior performance. Innovation is particularly critical to service firms, as their
… To enjoy competitive advantage, service firms may need to continuously innovate to stay …

… This paper relates the growth of business service firms to the part they play in wider changes
in business organization, and especially in satisfying the needs of their clients. Its purpose …