… the final evaluation of consumersatisfaction. Expected … satisfaction, a product or service will produce satisfaction when it meets the need of user, which means that customer satisfaction …
… satisfaction, and antecedents and outcomes of consumersatisfaction). The findings show … do not provide a specific definition of consumersatisfaction. Research on this topic is biased …
DC Ahrholdt, SP Gudergan, CM Ringle - Journal of business research, 2019 - Elsevier
… of consumer delight and satisfaction for explaining consumer … and satisfaction affect (in a nonlinear way) consumer loyalty. It … according to prospect theory, event service consumers not …
DK Tse, PC Wilton - Journal of marketing research, 1988 - journals.sagepub.com
… The authors extend consumersatisfaction literature by theoretically and … the satisfaction formation process, and (3) exploring possible multiple comparison processes in satisfaction …
… is thinking of diversifying its business activities abroad. Since a … business, initially we intend to participate in such business … Companies and the consumer'ssatisfaction about their …
C Fornell - Journal of marketing, 1992 - journals.sagepub.com
… Both strategies often are used under the same market conditions, low growth or saturated markets—that is, when there is little prospect for company growth without taking business …
S Durvasula, S Lysonski, SC Mehta - European Journal of Marketing, 2000 - emerald.com
… service recovery issues related to satisfaction. It was found that … of satisfaction of customers. In addition, interfacing departments also have varying association with levels of satisfaction …
AA Hamzah, MF Shamsudin - Journal of Undergraduate Social Science …, 2020 - abrn.asia
… Business challenges in the 21st century is that customers must be strategic business partners. This paper also provides some insights of customer satisfaction and loyalty as practices in …
… sources of variation in consumersatisfaction (or related … and business freedom positively impact customer satisfaction… the satisfaction of domestic consumers, boosting prospects for long-…