Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

M Song, X Xing, Y Duan, J Cohen, J Mou - Journal of Retailing and …, 2022 - Elsevier
… in communication quality and privacy risks between different service agents and their impact
on consumers' adoption intention… ' adoption intention; perceived communication quality and …

Effects of network quality attributes on customer adoption intentions of internet banking

YY Shih, K Fang - Total Quality Management & Business …, 2006 - Taylor & Francis
… influence the adoption intention of Internet Banking (IB). Moreover, network quality attributes
… variance in consumer attitude (66%) and behavioural intentions (54%) than those in TRA in …

[HTML][HTML] E-learning adoption intention and its key influence factors based on innovation adoption theory

L Zhang, H Wen, D Li, Z Fu, S Cui - Mathematical and Computer Modelling, 2010 - Elsevier
… e-learning adoption behavior in China. Based on Rogers’ innovation adoption theory, 33 …
between the perceived innovative attributes and adoption intention of e-learning by an analytic …

Determinants of continuance intention factor in Kuwait communication market: Case study of Zain-Kuwait

HA Abbas, HI Hamdy - Computers in Human Behavior, 2015 - Elsevier
… ’s communication market on their intention to continue with their current mobile service provider.
We find that the outcome quality … wields the most influence on the continuance intention. …

The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

WT Wang, WM Ou, WY Chen - International Journal of Information …, 2019 - Elsevier
… To develop an effective survey, 51 items relevant to the 12 first-order reflective constructs
adopted in this study were adapted from prior studies and revised to fit with the specific context …

[PDF][PDF] The effect of social media on tourism consumer adoption intention: Evidence from Urumqi

Q Cao, B Yu, XXT Tian - Journal of Accounting & …, 2017 - pdfs.semanticscholar.org
… evaluation may be likely adopted by other tourism consumers… on tourism consumers’
adoption intention and analyze the … who adopt high quality communication technology software …

An integrated model of employees' behavioral intention toward innovative information and communication technologies in travel agencies

S Cheng, V Cho - Journal of Hospitality & Tourism Research, 2011 - journals.sagepub.com
… The primary aim of this study is to understand employees’ attitude toward the adoption of
information and communication technologies (ICT) in Hong Kong. Though many …

An FsQCA investigation of eWOM and social influence on product adoption intention

MT Phung, PTM Ly, TT Nguyen… - Journal of Promotion …, 2020 - Taylor & Francis
… eWOM, social influence, and product adoption intention. The findings from fsQCA successfully
… have structural associations with customer adoption intentions of new high-tech products. …

The impact of communication channels on mobile banking adoption

HTT Tran, J Corner - International Journal of Bank Marketing, 2016 - emerald.com
… To our knowledge, little research has been conducted to study the impact of different
communication channels in the context of intention to adopt new mobile financial services. The …

[PDF][PDF] Information adoption on social Media: How does it affect travel intention? Lessons from West Java

W Rafdinal, L Setiawati, A Rachman - Journal of Tourism …, 2022 - academia.edu
… important communicationadopt on social media is travel products. But information about
tourist destinations on social media is not enough to be adopted by consumers to visit intention. …