Consumer intention to use service robots: a cognitive–affective–conative framework

D Huang, Q Chen, S Huang, X Liu - International Journal of …, 2024 - emerald.com
Consumer intention to use service robots is a rapidly growing topic in hospitality research. …
, 2019), this study defines consumer acceptance of service robots as the behavioural intention

Unveiling the complexity of consumers' intention to use service robots: An fsQCA approach

SHW Chuah, ECX Aw, D Yee - Computers in Human Behavior, 2021 - Elsevier
consumersintention to use service robots by integrating human-like, technology-like, and
consumer … become blurred in the world of robots, prior research leans toward investigating the …

Consumer evaluation of hotel service robots

IP Tussyadiah, S Park - … Technologies in Tourism 2018: Proceedings of …, 2018 - Springer
… Study 1 demonstrates that consumer intention to adopt hotel service robots is influenced
by human-robot interaction dimensions of anthropomorphism, perceived intelligence, and …

[HTML][HTML] The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots

CS Song, YK Kim - Journal of Business Research, 2022 - Elsevier
… RSRs can help consumers navigate a store to find products … realm of service robots is the
emergence of humanoid robots that … consumersintention to use the humanoid service robots. …

Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers' use intention

M Lin, X Cui, J Wang, G Wu, J Lin - Journal of Hospitality Marketing …, 2022 - Taylor & Francis
… of service robot influences consumers’ use intention (see Appendix A Table 5 for results of
hypotheses testing). It was inspired by the fact that service robotsservice robots a competitive …

The impact of different types of service robots usage in hotels on guests' intention to stay

B Alma Çallı, L Çallı, D Sarı Çallı, F Çallı - Journal of Hospitality and …, 2023 - emerald.com
… is to examine how consumers perceive the importance of using robot technologies for 12 …
has been determined that consumer perceptions differ against robotic service tasks, which this …

Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses

M Mende, ML Scott, J Van Doorn… - Journal of …, 2019 - journals.sagepub.com
Interactions between consumers and humanoid service robots (HSRs; ie, robotsrobots (compared
with human employees) will trigger positive or negative consequences for consumers

The emergence of service robots at restaurants: Integrating trust, perceived risk, and satisfaction

KH Seo, JH Lee - Sustainability, 2021 - mdpi.com
… This study raised the question of how consumers accept service robots and what variables
mostly influence the behavioral intention of robot service restaurants. In light of this issue, a …

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

M Zhang, D Gursoy, Z Zhu, S Shi - International Journal of …, 2021 - emerald.com
… Accordingly, sense of humor can be a popular personality trait that can enhance the positive
feelings and acceptance intention of consumers toward service robots with different types of …

The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior

Y Wang, Q Kang, S Zhou, Y Dong, J Liu - … Retailing and Consumer Services, 2022 - Elsevier
… Consistent with the result we found before, the sense of novelty mediates the effect of
seeing a service robot on new product choosing intentions (see Table 10). The result of SEM …