… consumers react less positively when a favorable decision (eg, the acceptance of an application)
is made by an algorithm … , is attenuated for an unfavorable decision (eg, the rejection of …

… to use the algorithm, in this research context, the decision to … consumers’ mind perception
of agency of the algorithm that … do not consider consumers’ mind perception of the algorithm’s …

… , the algorithm can offer each consumer a menu of decision … above, algorithms can
autonomously define the decision … For example, the algorithm could experiment with how users …

… algorithms are ever increasingly integrated into our dai ly lives and structure almost every
consumption decision and consumer … Negative reactions often occur even when users know …

… consumers perceive and react to algorithmic decisions. … consumers are wary of algorithmic
decisions, there are also cases where consumers may actually prefer to rely on algorithms …

… algorithmic decision autonomy and consumer purchase decisions, and classify algorithmic
decision … can be disconcerting, and people’s reactions can change from empathy to aversive …

… Thus, the results of Study 1 support our prediction (H 1 ) that consumer reactions to service
failures caused by algorithmic mistakes are less negative when decision interpretability was …

… medical decision-making, and increase subjective understanding of algorithmic decision …
to provide a more solid neural indicator of consumers’ reaction to AI-recommended search (vs. …

… counteroffers when bargaining with algorithms, persuaded of algorithms’ decision-making
precision … This study aims to illuminate consumer reactions to negotiating with algorithms that …

… the negative reaction and value judgment of consumers to … here, that the algorithm guiding
the consumer is fully benign in … consumer remains the master of her consumption decisions, …