IP Tussyadiah, S Park - … Technologies in Tourism 2018: Proceedings of …, 2018 - Springer
… robotics into tourism and hospitality operations, it is important to understand consumer responses to hotel servicerobots. … Responses to two types of robots, NAO for check-in and Relay …
… Although humanoid robots are increasingly … servicerobots on consumers’ responses remain unclear. This paper aims to examine the impacts of robot anthropomorphism on consumers’ …
X Zheng, YC Wang, W Wei, L Zhang… - Psychology & …, 2023 - Wiley Online Library
… of servicerobots and consumerresponse. Moreover, we reveal the importance for service brands to invest in different servicerobots … groups and build emotional trust with consumers. …
… customers' affective and attitudinal responses toward frontline (social) servicerobots. … responses to frontline servicerobots. We do so by comparing customer responses in service …
CS Song, YK Kim - Journal of Business Research, 2022 - Elsevier
… One of the most dramatic innovations in the realm of servicerobots is the emergence of humanoid robots that are built to resemble humans by replicating human facial features and/or …
Y Wang, Q Kang, S Zhou, Y Dong, J Liu - … Retailing and Consumer Services, 2022 - Elsevier
This study aims to bridge a gap in the extant research by examining consumer behavior that is unrelated to, but elicited by, servicerobots. The results of six studies showed that …
L Grazzini, G Viglia, D Nunan - European Journal of Marketing, 2023 - emerald.com
… Yet, whilst productivity gains of servicerobots can be readily calculated, there is a gap in our … the range of tasks carried out by these robots as well as improving consumerresponses. …
… literature can be attributed to the dominance of conceptual and experimental approaches examining consumerresponses to robot(s) with pre-determined service functions in contexts …
… robot humanness and social interaction opportunities affect consumers' liking for service robots. … via 953 responses to an online scenario‐based experiment. Findings indicate that while …