… the harm caused by the algorithm error. We hypothesize that consumers’ responses to a brand
… by an algorithm error will be more negative when the algorithm is anthropomorphized (vs. …

… consumers react less positively when a favorable decision (eg, the acceptance of an application)
is made by an algorithm … Consumers are motivated to internalize favorable decisions, …

… explanations, consumer responses to service failures caused by algorithmic mistakes are
less negative. In other words, when consumers understand how algorithms produce outcomes …

… that consumers dismiss mistaken algorithms. Still, the focal comparison in that work lies in
consumer response … In prediction, where errors and mistakes occur regularly and can thus be …

… consumers. Here we suggest that consumers are not only assisted or nudged by algorithms,
but … We argue that trial-anderror-experience in a learning environment is just as important as …

… this response may have on sales outcomes. In particular, we focus on three outcomes that
can be affected by the consumer response … to brand harm crises caused by algorithm errors. …

… Many popular algorithms that are commonly used in consumer domains are based on …
by finding the minimum sum of squared errors—the difference between the prediction and the …

… algorithmic decisions and suggests that consumers perceive algorithms as black boxes,
whereas … in particular, we suggest that consumers perceive algorithms as black boxes, …

… consumer responses to AI negotiators—a scenario becoming more common as retailers
employ sophisticated algorithms … ; therefore, consumers show less tolerance for errors made by …

… To gain an initial understanding of whether consumers’ aversion toward algorithms varies …
by a well-qualified expert or by an algorithm agent. It is expected that participants will show no …