… of customer relationship management (CRM) elements on customer satisfaction and loyalty.
… what changes are required in CRM strategy to improve customer satisfaction and loyalty. …

… is a significant association among e ective CRM, customer satisfaction and customer loyalty.
… Various CRM factors have been identified that are closely linked with customer satisfaction …

… These factors are found to have effects on customer satisfaction and … This paper aimed to
review literature on CRM and to identify its impact on customer satisfaction and customer loyalty…

… as far as the quality determinants of E-CRM strategies are concerned. The main objective
of … between CRM and customer satisfaction on Taobao website. In this study, CRM was …

… factor analysis and varimax rotation with Kaiser Normalization, this study explores the level
of customer satisfaction with CRM … determinant of customer satisfaction with CRM enabled …

… This indicates that hotel guests do relate CRM efficiency with their satisfaction. The … factors
that help them enhance hotel’s customer linking capabilities and improve customer satisfaction…

… factors among the CRM practices’ items. The results revealed two CRM practices’ factors,
which were labelled as customer … CRM practices, relationship quality and customer satisfaction…

… This exploratory work demonstrates that it is possible to develop preliminary scales for
research the relationship between e-CRM and customer satisfaction. Factors identified by this …

… customer relationship management (E-CRM) on customer loyalty … effects of customer
experience and customer satisfaction in … Customer satisfaction is considered to be a crucial factor …

… CRM implementation and customer satisfaction. Findings revealed that CRM implementation
is associated with customer satisfaction… two factors extracted from customer satisfaction that …