… in customers' acceptance of service robots (CASR) in actual experience and credence … ,
this paper explores customer acceptance and its antecedents to actual use of service robots by …

… of this paper is to explore what drives customer acceptance of frontline service robots (FSR),
as a result of their interaction experiences with FSR in the context of retail banking services. …

… theoretical understanding of customers’ attitudes toward AI service robots. For instance, the
AIDUA framework emphasizes the impact of emotions on users’ intentions to accept the use …

… to customer acceptance of anthropomorphic AI service robots … , and behavioral interactions
with customers. This study also … customer acceptance of anthropomorphic AI service robots. …

… during service encounters. Based on role theory and the technology acceptance model (…
in turn, leads to a user’s acceptance of frontline service robots (FSR). Results of a qualitative …

… provided information about the RSR—“a retail service robot is an in-store customer service
robot with artificial intelligence to help customers in navigating a store, finding products and …

… robot attributes facilitate or inhibit the acceptance of RSRs. Further, this study explains the
basis for why customers might want to interact with a robot and their intention to accept RSRs. …

… This study aims to propose a research model integrating technology acceptance model 3
(TAM3) constructs and human aspects of humanoid service robots (HSRs), measured by the …

… acceptance model to study robotic services, we define perceived usefulness as an individuals'
evaluation of the related usefulness of the service robotic … of using the service robot (Abou-…

… their intention to use retail service robots. Specifically, the … to intention to use retail service
robots. A survey method was … intention to use retail service robots. This study extended the …