Customer acceptance of autonomous vehicles in travel and tourism

MA Ribeiro, D Gursoy, OH Chi - Journal of Travel Research, 2022 - journals.sagepub.com
… in travel, adoption of self-driving autonomous vehicles can radically transform the travel
industry. Thus, this study develops and tests a conceptual autonomous vehicle acceptance

Customer acceptance of online travel agents in Indonesia

MN Almunawar, M Anshari, SA Lim - Journal of Asia-Pacific …, 2022 - Taylor & Francis
… attention to digital travel marketplace and smart tourism as a … users of online travel agents,
customer acceptance should be … intention, hence also customer acceptance. The finding on …

Community acceptance of knowledge sharing system in the travel and tourism websites: an application of an extension of TAM

NLM Noor, M Hashim, H Haron, S Aiffin - 2005 - aisel.aisnet.org
travel and tourism websites. One such valueadded service is … customer community on the
travel and tourism websites (C2C). The presence of the customer community allows customers

Consumers' acceptance of information and communications technology in tourism: A review

DC Ukpabi, H Karjaluoto - Telematics and Informatics, 2017 - Elsevier
… on consumers’ acceptance or adoption of e-tourism in order to … influencing consumers’
e-tourism acceptance and usage. A … and hospitality services to attract and retain customers, they …

Customer attitudes toward robots in travel, tourism, and hospitality: a conceptual framework

V Kazandzhieva, H Filipova - … and service automation in travel, tourism …, 2019 - emerald.com
… dependent on the decision of customers to accept and use them, … travel and tourism in order
to provide services in diverse environments: public areas in airports and hotels; guided tours

Exploring user acceptance of 3D virtual worlds in travel and tourism marketing

YC Huang, SJ Backman, KF Backman, DW Moore - Tourism Management, 2013 - Elsevier
… Enhancing the experiences in 3D tourism sites, customers are more likely to develop …
experience flow in 3D tourism environments are more likely to develop travel intentions and desires …

Consumer acceptance towards AI-enabled chatbots; case of travel and tourism industries

A Cheriyan, RK Sharma, A Joseph… - Journal of Positive …, 2022 - journalppw.com
… in the Travel and Tourism industry; the study we conducted on the customer acceptance
of the use of AI-enabled chatbot with particular reference to the travel and tourism industry …

Generalising user behaviour in online travel sites through the Travel 2.0 website acceptance model

F Muñoz‐Leiva, J Hernández‐Méndez… - Online Information …, 2012 - emerald.com
… The purpose of this paper is to analyse tourist behaviour with … web generation are listening
to customer feedback, building a … and follow through on negative comments from customers. …

[PDF][PDF] The impact of expectation disconfirmation on customer loyalty and recommendation behavior: Investigating online travel and tourism services

A Serenko, A Stach - Journal of Information Technology Management, 2009 - jitm.ubalt.edu
… online customer experience frustrate users is valuable to online travel and tourism service
… , when individuals utilize online travel and tourism websites, they accept and use the service…

Assessing use acceptance and satisfaction toward online travel agencies

YC Cho, J Agrusa - Information Technology & Tourism, 2006 - ingentaconnect.com
… toward online travel agencies and customer satisfaction. This … ’ attitudes towards online
travel agencies significantly impact … offline travel agencies provide websites to meet customers’ …