Improve intelligence of E-CRM applications and customer behavior in online shopping

BS Ahmed, MLB Maati, B Al Mohajir - International Journal of …, 2015 - igi-global.com
E-CRM applications on customer feedback. … at the client experience derived from the e-CRM
application. Figure 3 shows the process of data streaming used for the E-CRM application

E-CRM Mobile Applications To Improve Customer Loyalty (Case Study: PT Supermal Karawaci)

P Padeli, M Mulyati, M Faisal… - Aptisi Transactions On …, 2020 - ijc.ilearning.co
… a foundation in research and application development (E-CRM), the writers … customers
behave according to the times, which want fast, accurate, and highquality services. This behavior

[PDF][PDF] Application of electronic customer relationship management (e-CRM) for promoting products and services in a local context: Exploration of a case

E Fragouli, A Noutrixa - International Journal of Information, Business …, 2014 - academia.edu
… CRM allows the development of products and services by better understanding underlying
customer behavior provides a way to handle customer questions and complainers, and …

[HTML][HTML] Transformation of crm activities into e-crm: The generating e-loyalty and open innovation

A Farmania, RD Elsyah, MA Tuori - Journal of Open Innovation …, 2021 - Elsevier
… the application of the technology from the consumers’ … on consumer behavior and interests,
to build a good e-CRM. … of customers and a high interest in the website or application

[PDF][PDF] Successful Factors of implementation Electronic Customer Relationship Management (e-CRM) on E-commerce company

T Le Tan, DT Dai Trang - … Software Engineering and Applications, 2017 - researchgate.net
… of the e-CRM implementation, such as customer loyalty, customer behavior, corporate
value, sales rate, control of eCRMConsumer behavior will be loyal to a product or service if …

[PDF][PDF] E-CRM: A new paradigm for managing customers

B Chopra, V Bhambri, B Krishan - International Journal of Research …, 2012 - academia.edu
… CRM can be defined as the process of predicting customer behavior and selecting actions
E-CRM applications are the generic of application systems which handle customer

A study of the impact of the E-CRM perspective on customer satisfaction and customer loyalty-exemplified by bank Sinopac

CC Liu, L Chuang, CM Huang - … and Behavioral Studies, 2012 - ojs.amhinternational.com
… and changing customer behaviors, thereby enabling new customers to join, existing …
them with e-business applications into the overall enterprise CRM strategy. Knowledge for …

[PDF][PDF] The impact of electronic customer relationship management on consumer's behavior

UMZ Usman, AN Jalal, MA Musa - … Journal of Advances in Engineering & …, 2012 - Citeseer
… development of electronic customer relationship (ECRM), which allows … [2] E-CRM is one of
the most effective application of … that the E-CRM system requires all the necessary consumer

The impact of loyalty with eCRM software and e‐services

SA Taylor, GL Hunter - International journal of service industry …, 2002 - emerald.com
… software applications constitute core and critical components of eCRM application suites
… be subordinate to loyalty in the formation of customer behaviors. The relative order of these …

An eCRM application in the telecommunications sector: A case study from Greece

EK Blery, MG Michalakopoulos - EuroMed Journal of Business, 2006 - emerald.com
e-CRM application in a constantly developing sector such as the Greek AN e-CRM APPLICATION
… able to change company’s behavior toward an individual customer based on what the …