… customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service
quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect …

… e-satisfaction has an impact on e-loyalty, this relationship is moderated by (a) consumers’
individual level factors and (b) firms’ business level factors. Among consumer level factors, …

… risk associated with the purchase by the merchant site and the emotional state during
Internet shopping on esatisfaction. In addition, we tested the influence of e-satisfaction on e-loyalty. …

… In this research, E-satisfaction is defined as the customer’s pleasurable fulfillment about his
or … Therefore, we believe customer E-satisfaction is a facet of attitude to predict customer’s …

… Our research has tried to offer online marketers a better understanding of the factors that
influence e-satisfaction and e-loyalty. These results could help them reconsider marketing …

… on-line consumer shopping trends the importance of building and maintain E-loyalty in
electronic … the effect of social marketing on brand loyalty to E-loyalty and customer satisfaction. …

… [3] was found that customer e-loyalty was influenced by customer esatisfaction, and …
that E-loyalty of customers at ECommerce’s website in Indonesia are influenced by e-satisfaction, …

… Customer e-loyalty is an important issue in the very … Different studies show that e-loyalty
is influenced by e-satisfaction… impacts of e-satisfaction, e-trust and e-service quality on eloyalty, …

… direct impact on e-loyalty, but also has an indirect influence on e-loyalty through e-satisfaction.
We assume that e-trust has an indirect influence on e-loyalty through e-satisfaction. Singh …

… 2.2 E-satisfaction In this study, E-satisfaction is defined as the contentment of a consumer
concerning his or her prior purchasing experiences with a given retail-oriented website (Rolph …