… role of digital leadership in developing business model innovation and customer experience
orientation … literature review of digital leadership, customer experience orientation, business …

… the role of digital leadership to drive business model and customer experience orientation
has not been explored, hence this paper has aims to assess the role of digital leadership …

… customer orientation and digital leadership. H1: Digital leadership positively influences
customer orientation. … knowledge management to share the customer experiences & use cases. …

… This stage is also known as the orientation phase and describes the experience of a … A
seamless omnichannel customer experience means that digital leadership ensures to provide …

… on digital co-creation and business model innovation. Simultaneous testing of hypotheses
shows that customer experience orientation … , digital leadership and strategic management …

… digital leadership focused on market orientation, revealing disruptive innovation to be where
the leader fails to adapt to changes in the market and customer … develop digital leadership …

… customer experience at the intersection of the digital, physical and social realms. It explicitly
considers experiences involving new technology-enabled services, such as digital twins and …

… digital transformation, customer experience, and IT innovation positively impact a firm’s
performance, with customer experience … of digital transformation on customer experience using …

… study on the role of leadership, particularly digital leadership on the … roles of digital
leadership in developing strategic alliance and dynamic capability based on the market orientation…

… is to examine how essential dimensions of digital customer experience (DCE) drive business
… All seven DCE dimensions are essential in producing total customer experience, market …