… between customer satisfaction and customer loyalty. Banks were therefore recommended
to influence customer satisfaction positively with the aim of achieving customer loyalty. …

… The main objective of this study is to determine the impact of various service quality
dimensions on customer satisfaction and customer loyalty in banking sector of Pakistan. Findings …

… customers and concentrate on different factors which enhances the customer loyalty among
the customers … factors of customer loyalty and their relationships with the banking industry in …

… customer and improve the firm’s financial performance. Therefore, using the context of a
new banking … between service quality, customer satisfaction, and customer loyalty. The main …

… handling, and communication) on customer loyalty. Results of the study … customer loyalty.
Very few studies have shed light on customer trust as an antecedent of loyalty; and customer …

… Ziraat Bankası, the leading public bank of the banking sector. It has been concluded in the
study that customer relationship management affects customer loyalty in the banking sector. …

… observed between customer satisfaction and customer loyalty relationship. … customer
satisfaction. E. To investigate the relationship between customer satisfaction and customer loyalty. …

… 250 respondents who came from retail customers from five largest banks in Indonesia. The
… on customer satisfaction, corporate image, and customer loyalty. Also, customer satisfaction …

… from 165 walk-in customers who had accounts with the banks serving in Ipoh, Perak, …
between customer satisfaction and customer loyalty but showed negative correlation with customer …

… How does the customer's loyalty in the banking sector change (at both the structural and
quantitative level) in the light of the financial and banking crises? Are any differences observed …